Selling a made-to-order legging is different from selling off a shelf, and a studio's return policy has to reflect that difference honestly. There is no backroom of extra sizes to pull from when a member orders the wrong one, since nothing exists until it is ordered. Here is how to write a policy that is fair to both the studio and the member, and where to put the sizing information so the issue comes up less often in the first place.
A traditional retailer keeps every size in stock, so a wrong-size purchase is a simple shelf swap. A print-on-demand legging does not exist until someone orders it, which means there is nothing sitting in a backroom to exchange it for. That is not a flaw in the model, it is the same tradeoff that removes minimum orders and inventory risk in the first place, but it does mean the return conversation has to be handled differently.
| Policy type | Fair to studio | Fair to member |
|---|---|---|
| No exchanges at all | Yes, no added cost | Feels harsh for an honest sizing mistake |
| Free exchange, any reason | Studio absorbs cost of every mis-sized order | Very member-friendly, but not sustainable at volume |
| Paid exchange at base cost, free for defects | Sustainable, covers real errors | Reasonable, clear expectation up front |
The policy should live on the product page itself, right next to the size chart, not buried in a separate terms page a member never sees. A single line like "made to order, size chart above, exchanges available at base cost for wrong sizing" sets the expectation before the purchase rather than after a member is already disappointed.
The single best way to cut down on exchange requests is making the size chart impossible to miss, especially for members at either end of the range. The plus-size and petite sizing guide covers where fit questions come up most often, and linking to it directly from the product page catches most sizing confusion before an order is placed.
Clear sizing, fair exchanges, no shelf stock to manage. List your legging line with confidence.
Start FreeSince every piece is printed to order, a straightforward return is not practical the way it would be with shelf stock. A paid exchange for the correct size is the standard, fair alternative.
A genuine print or fabric defect should be replaced at no charge, separate from a sizing-choice exchange, which is a fair line to draw in any policy.
Directly on the product page next to the size chart, not buried in a separate policy document, so members see it before they order.
Make the size chart prominent on the product page, especially at the smaller and larger ends of the range, since that is where most sizing confusion happens.
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